While setting up a remote Outlook 2007 for Outlook Anywhere connectivity with Exchange back at the main office, the Internet connection went down.
Normally, this would not present too much of a problem, but in this case the connection died just after applying the RPC/HTTPS settings in the Connection tab but before the authentication dialogue popped up.
The Outlook connection dialogue hung at that point. After forcing a close, we tried to run the set up procedure again, but we would receive the following error as soon as we clicked on the More Settings button:
Microsoft Office Outlook
The account you added is not fully configured. It might not work properly until re-configured correctly.
A bit of searching for the specific error turned up the following:
- MS KB252304: Error message when you start Outlook: "Unable to open the Outlook window," "No profile has been created," or "The list of Profiles cannot be loaded"
While the article does not have the above specific error, when we tried to fire Outlook up we did get one of the error messages contained in the KB article when Outlook was trying to start.
Method 2 in the KB was the solution to our problem:
- Click Start, click Run, type regedit, and then click OK.
- Locate one of the following registry keys, as appropriate for the version of Microsoft Windows that you are using:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem
- Delete the Profiles key under the Windows Messaging (Subsystem) key.
To do this, right-click Profiles, and then click Delete. Click Yes to confirm the deletion.
- Exit Registry Editor, and then restart Outlook.
Once we deleted the above indicated registry key, we were not able to run the account creation process via the Mail icon due to the fact that there were no longer any Outlook profiles on the system.
There will be a prompt to create one:
Outlook Profile Created
Once created, we could go on to put the SBS server FQDN in the Exchange server properties along with the user name and subsequently the Outlook Anywhere settings and have the user authenticate.
Once authenticated, the SBS server name and the proper user name were underlined as they should be and we were able to complete the setup process.
The user could then open their Outlook, authenticate and begin caching their mailbox locally.
When connecting via Outlook Anywhere (RPC/HTTPS), the logon credentials should be formatted:
- My very l0ng p@ssw0rd!
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book