Saturday 16 May 2009

SBS Migration DNS and Shaw’s Customer Phone Support = Huge Improvement

At least here in the Greater Edmonton Area.

In the past, trying to get through to Shaw Internet Support would cost at least half and hour to an hour of wait time. Once through, the folks on the other end of the phone would not necessarily follow through on the support request or not understand what was being asked of them.

We needed to make DNS changes to our client’s domain hosting setup to prepare for the migration we are doing today.

The call was on hold less than 5 minutes and the fellow that took care of all of the needed changes took care of them all without any problem.

  • Redirect to Shaw’s servers for hosting their site. It is currently hosted on their own internal server.
  • Implement ExchangeDefender’s inbound MX record for their domain e-mail.
  • Implement a DNS A record for to point to the new SBS 2008 server.

With these changes out of the way, we are now getting ready to remove ISA 2004 from SBS 2003 and restructure around 1 NIC. From there, we will install SBS 2008 in Migration Mode and go as we have done the preliminary health checks on our source server and everything looks to be good to go! :)

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*All Mac on SBS posts will not be written on a Mac until we replace our now missing iMac! (previous blog post)

Windows Live Writer

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