At a client site where we have recently migrated them from SBS 2003 RTM Premium to SBS 2008 Premium, we had one of the users call us claiming that they had lost access to their document folders.
Thrown into the mix was the fact that about a month after the migration we in-place upgraded all of their workstations to Windows Vista Business and deployed Office 2007 Pro Plus via Group Policy.
Talk about a whole host of changes in a short period of time.
One user experienced an inability to save new Favorites in the IE. We tried a few things like resetting both the permissions and ownership on the Favorites folder but nothing worked.
We ended up renaming the original folders, creating a naming a new one, and copying the favorite links into that new folder. From there the user was able to save new Favorites as they pleased.
The user that called us in just recently had no access to their Pictures, Music, or Documents folders at all. Click on the Start menu and the buttons for each were solid and unresponsive.
The workstation’s log showed that Folder Redirection was failing to apply. We checked the permissions on the folders at the server and all looked okay. We could \\My-SBS\FolderRedirections\UserName\Documents and make changes without a hitch.
So, we logged off the workstation and logged on as the local admin. We renamed the user’s local profile.
When we logged back in, Vista complained about the missing local profile and created a TEMP instead of a new one.
Funny thing was, the user’s redirected folders showed up and were accessible via the Start menu or Windows Explorer.
We ended up exporting the user’s Outlook content to PST, deleting their User account and recreating it.
Once we had imported the Outlook contents and copied over their Documents and other content things worked just fine!
This particular client’s SBS domain has been around for four to five years. Some of the profiles are day 1 and some have been renamed several times due to employee changes (we have stopped that practice with an explanation to our client as to the impact). So, it is not unexpected that we will run into some user profile issues . . . even a few months down the road.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book