Wednesday 22 April 2009

When someone does something right, and unexpected, affirm them!

I am in Toronto. The flight in was somewhat uneventful … at least as uneventful flying in a tin can (previous post) can be. :)

I still have a few things to do for tomorrow’s presentation.

The someone in this post’s title is the cab driver that brought me to the hotel.

I don’t know how many times I, or others I know have left something in a cab and that was it. Whatever was left was gone.

Somehow, I had left the top of my SBSC backpack opened up enough that my HTC Touch Pro must have fallen out of the bag.

I did not notice until I needed my hotel confirmation code which was in an e-mail on the phone. Normally, by then the cab would be gone onto their next call in a hurry.

As I was turning around from the hotel check-in counter there was the cab driver reaching out to hand me my phone.

Now how about that!

It may, or may not, be a standard “practice” for this particular cab company to check the back seat after each fare.

When it comes down to it, this particular fellow showed an interest in the welfare of his charge by making sure nothing was left behind. That little courtesy earned him a visit to the lobby ATM as he well deserved the affirmation!

In this day and age, with the economic turmoil we are in, those folks that demonstrate an attention to detail, and a commitment to do what’s best for their clients, are the ones that will stay on top.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*All Mac on SBS posts will not be written on a Mac until we replace our now missing iMac! (previous blog post)

Windows Live Writer

No comments: