Thursday 25 October 2012

Windows 8 Mail Error: You can’t connect this account to any more devices.

The exact error is this:


  • You can’t connect this account to any more devices. Remove another device first with help from your system admin or Internet service provider.

Okay, so what exactly does that mean?

Well, it turns out that an e-mail showed up in the corresponding Inbox to explain things a bit further:


  • Microsoft Outlook:
    • Error with your new cell phone partnership.
      • You have 10 phone partnerships out of the allowed maximum 10 partnerships. Once you reach the maximum, no more partnerships may be created until you delete partnerships from your account. To do so, please log into your Outlook Web Application account cell options and remove unused partnerships.

And, sure enough, under Options –> See All Options –> Phone the following was found:


Oops. It looks like we will need to be mindful of our client’s ongoing device connectivity habits especially if they change devices on a frequent basis.

For those that have not looked into Exchange 2013 yet this situation and the BYOD question are addressed quite nicely via the new Exchange Admin Center (EAC).

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Windows Live Writer


Unknown said...

Have this problem but i am not a buisness user, and have no exchange server to look out.

Get the message in Windows 8 Mail App, and in Outlook 2013.

The exact text and error detail in Outlook 2013 are as follows:

There are too many devices syncing with this account, To sync
using Outlook try removing another device that is connected
with this account such as a phone or another computer.


File: outlook\pstprx\storeas\utils\airsyncstatuscodes.h
Line: 88
HTTP/1.1 200 OK
FolderStatus: 177
To re-try press F9...
Error Code: 0x80004005

Any ideas?

Philip Elder Cluster MVP said...


Yes. Log into OWA and remove previous devices.