They were profitable while the rest of the industry was crying after 9/11. They have the ability to weather the storms within their industry.
There are a number of reasons why they can weather those storms:
- Unquestionable customer focus: The customer is #1.
- Provide an unrivaled flight experience from terminal to terminal.
- Every employee receives 2 profit share cheques a year.
- Excellent employee benefits.
- A truly "team" based business culture.
Why? Poor in-flight experiences. Too much internal strife between the company and its employees. That strife shows in the service, or lack thereof.
WestJet went from 3 aircraft flying to 5 destinations in Western Canada to 66 aircraft flying 64 destinations in 12 countries. Their approximate revenues will be in the order of $1.8 billion.
If you know anyone interested in a career in the airline industry, WestJet is definitely one company to check out.
From the CBC: Beddoe stepping down as WestJet CEO, will remain as chairman.
Congratulations to Mr. Clive Beddoe and the other co-founders of WestJet!
For me personally, Mr. Beddoe and WestJet are definitely role models for those who aspire to grow their own company in a healthy manner: Customer and employee focused. They are role models for me.
WestJet's home page.
WestJet's Job Page.
Microsoft Small Business Specialists
*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.