Tuesday, 12 August 2008

Followup to the Lenovo post

My dad made a good point about the previous post on Lenovo's products:
Lenovo x61 Tablet and other problems.

That point was that our client's choice to run with Lenovo for their laptop needs was just that: Their choice.

As much as we may hold a trust relationship with our clients to the point where our suggestions carry a lot of weight, in some cases there are other reasons for them to make choices that we may not, in our opinion, consider to be in their best interests.

When that happens, we can make suggestions about the hows and whys with regards to that choice, but the "I told you so" should never cross our mouths when things seemingly do not work out for them.

Yes, that choice has cost our clients in many ways: From the extra setup time due to the ThinkVantage software updates and configuration, expensive data and laptop recoveries due to ThinkVantage software that does not work as advertised, warranties that fail to provide solutions, to the ThinkVantage software that interferes with our ability to provide remote support.

Lenovo, in our experience, is not a product manufacturer we would recommend to our clients based solely on supporting their products at our current client sites.

That experience is balanced by our supporting Acer, Toshiba, Panasonic, Voodoo, and many other laptop vendor's products.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.

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