This has been a pretty tough week already. And, Lenovo is definitely not contributing to the happiness factor right now. :(
Our one client is continuing to have nothing but grief with their Lenovo X61 tablet (previous blog post). After a number of on-site visits by the warranty contractor that included a number of motherboard and hard drive changes, Lenovo will not stand by their product and supply our client with a new unit.
They have lost untold hours of productivity across over a month now. Relatively, those costs have translated into the ability to have purchased a new unit several times over by now.
So, ultimately, what value have they received for the purchase of the extra on-site warranty and time extension? -$$$$.$$
We have another client where one of the managing partners has picked up a Trojan on their Lenovo laptop. The unit is around a year old now.
The security setup in the Lenovo software does not allow us to provide Remote Assistance, or even connect to the laptop via RDP. Now, there may be a setting in the security software setup to allow for these services, but it has not been found yet.
The partner has moved to an identical laptop where that machine's user is now on vacation.
Caveat: Once the Lenovo user has initiated and secured the laptop to their fingerprint, no one else can sign into that laptop. Again, this may be a software setting in the Lenovo security software, but we have not found it yet.
So, we need to change the vacationing user's password so that the partner can gain access to the network, then connect to their Outlook profile via OWA as a temporary measure. This means that we will be getting a phone call from the vacationing user as soon as they try and RWW or OWA into the system.
Tie these experiences into our recovery struggles on the Lenovo laptops here, and here, and we are definitely none too pleased with Lenovo's products and their (lack of) product support.
Microsoft Small Business Specialists
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