One of our clients received a CD from Thomson Reuters with the new Practice Creative Solutions upgrade. The version received on disk was 2009.2.3.
The version up required an update to the SQL database that is running on SBS 2008.
The initial run at updating was done from a workstation by one of the owners with the product having an error consistently in the upgrade process.
We ended up running the upgrade on the server with success, but it required a couple of reboots to get it there.
We then needed to log onto one of the workstations with the domain admin account to run the upgrade. But, once the upgrade finished, there was a prompt to install an update that consistently failed.
From there, Practice CS would try and update itself to the newest version, but that too required changes to the SQL database that needed to be run from the server.
Long story short, go to the Creative Solutions Professional Suite site, log on with the firm’s account, and download the newest version from their site.
As of this writing, version 2009.2.4 was on the site.
Download and extract the newest version. Install it on the server and make sure everything runs correctly. Reboots _will_ be required to get things moving along smoothly. From there update the workstations.
UPDATE: It turned out that we needed to do a lot more than expected to get the newer version to work: Practice CS Addendum.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book