Microsoft (Hardware) Wireless Entertainment Desktop 7000 Replacement Procedure

One of our client systems with a Microsoft Wireless Entertainment Desktop 7000
decided that the mouse was no longer allowed to connect to the system.

The connection between the mouse and the system was repeatedly failing.

The reconnect dialogue would pop up to run through the time consuming process of getting the mouse reconnected. It was a very frustrating experience for our client.

We have since replaced the kit, but we now need to obtain warranty replacement ourselves.

To do this, we needed to find out what the procedure is to replace the defective unit:

• Microsoft KB 326246: How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals

There are some phone numbers that are North America Specific in the article:

• United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
• Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
• TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

The folks behind the Canadian help line were very helpful and efficient.

Make sure you have the product in front of you when calling so as to provide the PID that is on the bottom of the keyboard.

We will receive our replacement in the next couple of weeks via Purolator.

All in all, this was one of the better RMA situations we have had recently.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists

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