Wednesday 13 August 2008

SBS - Remote Web Workplace stalls at Loading ...

We have had an SBS server that would stall at the Loading portion after logging into the Remote Web Workplace (RWW) consistently.

With virtually no information on the problem, or perhaps the wrong key words being searched for, there apparently was no solution to the problem.

Yesterday's post on the Terminal Server link in RWW not showing up actually triggered a realization: There was once a Terminal Server on this particular network that had since been replaced by virtualized desktops.


Sure enough, after logging in to the server and verifying the HKLM\Software\Microsoft\SmallBusinessServer\RemoteUserProtal\KWLinks\AppTS=1 HKLM\Software\Microsoft\SmallBusinessServer\RemoteUserPortal\KWLinks\AppTS=1 setting was indeed at 1, we reset it to 0, rebooted the server and voila!

We no longer have this huge stall when users log onto the RWW.

The puzzling part of the problem was the fact that the admin account did not experience this issue.

But, we now have things running smooth again, so our client users are happy.

UPDATE 2008-12-20: Eyes must have been crossed! Portal was incorrectly spelled out in the original post.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.


Anonymous said...

What does this reg switch actually do, as it solves the 'loading' problem, but I am worried I may be leaving myself open to problems down the road.

Philip Elder Cluster MVP said...


If ever there was a Terminal Server installed on the SBS domain, this registry key is changed to "1". When that happens, you will see a new link in the Remote Web Workplace called "Connect to my company's Application Server".

When users click on that link they are redirected to the TSDesktop server.

If the TS is removed, but this setting is still "1", the stall is RWW/IIS looking for a TS on the network.

No adverse affect other than if you install a TS on the SBS domain at a later date and the setting remains at "0".



Anonymous said...

Thank you, Philip! I just encountered this very same problem, and would have been severely up the creek had I not been able to easily fix it. Yours was the only site that I found that even mentions this issue. I appreciate it!

Unknown said...

Hey this is the only place i have found this issue, Indeed changing the reg switch does help it. Unfortunately My issue is that we do have a terminal server on our network that is often used. So we cannot turn off that switch. any recomendation as to finding what the issue relating to the SBS server communicating with the TS server. Any help would be most appreciated, cheers

Anonymous said...

I have also found if your Terminal Server is not responding to the server, it will cause it to hang as well. If you restart all the servers or remove the offending from Active Directory, it will with no problem.

Craig R said...

Hey! Thanks for the info, resolution worked perfectly. This was the only place I found this issue mentioned too. Our server didn't actually need a restart either.. although we have done one just in case. Thanks again.