Tuesday 23 March 2010

Windows 7 BSODs – RapportPG64.sys is the Culprit

To date, we have not encountered this product before:


The product is called Trusteer Rapport and looks to be installed by a bank . . . at least according to the product’s description.

Confirmation with the user is that the CIBC bank here in Canada (bank’s site) recommended that the product be installed.

The product’s site goes on to say:


Once installed, the Rapport application is virtually transparent and non-invasive.

However, since this product has been installed on a Windows 7 Ultimate x64 machine, it has caused no end of BSODs:


So, it is our recommendation that this product _not_ be installed, or if it is installed, to be aware of any system instability that has come about since that point.

No third party product eliminates the need for our users to be aware of the dangers and pitfalls of browsing the Internet on a machine where they have full admin rights . . . and how to mitigate that by having UAC on and their regular profile set up as a Standard User.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer


Trusteer Support said...


We would like to say that we are aware of this issue in earlier versions (912.20-912.24) of Rapport but have now fixed it from version 912.25 onwards.

The latest version is available for download at your banks' website.

We would also mention that you need to restart your PC for the RapportPG64.sys file to be updated.

Any questions, please feel free to contact us at supporttrusteer.com

Many Thanks

Trusteer Support

Matt Buxton said...

This issue is NOT fixed in the latest version of Rapport. Turn on the driver verification tool and RapportPG64.sys causes a blue screen immediately (Windows 7 64 bit).

I'm uninstalling it and considering complaining to my bank.