Monday, 7 January 2008

First Working Monday - What does Microsoft do? Take down the Licensing Advisor :( - Take 2

My apologies to Microsoft for the previous post ... I was wearing my "Rose" coloured glasses of frustration.

Here is a little more level headed approach:

Microsoft, I do believe that we who support the SBSC/SMB clients have a request for you: Since we work through the holidays while our clients are down we suggest that any work of significant impact be done then too or at off hours to least impact your Partners.

For us and our clients the holiday seasons or evenings/overnights are a time to accomplish the big projects like server migrations, upgrades, and other large projects.

We then take our break sometime later in the off season.

The Microsoft Licensing Advisor is currently unavailable

Taking down the licensing site on the first full working day of the year is not exactly the best way to work with us Partners.

Unfortunately, we now have to wait on the phone for who knows how long before we can hopefully get the right answers to our Open Value licensing questions.

We realize that once something gets out on the Internet, it is out there for good.

So, this is a good lesson: Take a deep breath before hitting that "Send" button. :) The previous post has been removed at least from the blog.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.

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