We removed the trial version of Office. After Office 2007 was uninstalled and we went to start Outlook 2003 we ended up with:
Microsoft Office OutlookNote that the error message indicates that we are supposed to reinstall Outlook. So, we ran a repair and then a reinstall of Office 2003 Professional both of which did not work.
Cannot start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been caused by installing other messaging software. Please reinstall Outlook.
After searching around for a fix, we came up with the following Microsoft Knowledgebase article: KB926196: Error message when you try to start Outlook 2003: "MAPI32.DLL is corrupt or the wrong version".
Here is the proper fix:
- Start Windows Explorer.
- Locate and then open the following folder on your computer: C:\Program Files\Common Files\System\Msmapi\1033
- Right-click the MSMapi32.dll file, and then click Rename.
- Note The file (Msmapi32.dll) that you are renaming differs from the file (Mapi32.dll) that is mentioned in the error message.
And, we have learned a little lesson here: A little time invested in searching out the error would have saved us the repair/reinstall time and had our client up and running a lot quicker.
It also reminds us that product error messages can be quite situational and time limited in their orientation. When the above message was written into Outlook 2003, the possible conflicts caused by Office 2007 were unknown to the product teams.
Microsoft Small Business Specialists
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