We have a client that has reached critical mass with their QuickBooks (QB) 2008 installation.
They have been running on QB 08 for about a month now.
There were some static issues at one workstation that caused some hiccups in the company file. They were rectified by running the built-in utilities to clean up the data files.
Today, they were running some cheques and noticed that the numbers were wrong.
Upon further investigation, and a long support call with Intuit, there are a large number of dropped deposits, invoices, bill payments, and more in the time period since the upgrade to QB 08.
Apparently there are some known issues in this new version according to the Intuit support technician our client was working with.
These issues are also a part of the built in QB 08 backup system. So, they cannot go back any number of degrees.
We call it the First Version Blues with the customer being the "beta code" tester on the front line. Only in this case, issues with the product could end up costing a business its livelihood and possibly its life.
In this case, our client has a good backup in place of their QB 07 files. We will be backing them off to QB 07 on the advice of Intuit!
Microsoft Small Business Specialists
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