Symantec now biting the hand that feeds it?

Occasionally, Symantec is the product of choice for a client.

Setting up an SBS install for this weekend, we registered the client licenses for Symantec's new EndPoint Protection Suite and proceeded to download the files.

This is what we were greeted with on the file download page:

WHY INSTALL THIS YOURSELF? LET US INSTALL IT FOR YOU!

Ouch.

In some cases our clients have registered and downloaded the Symantec products.

Where would something like this leave us if they decided to pursue Symantec's install service? Out in the cold.

Click the link to the REIS site and we see the following costs:

Symantec Remote Expert Installation Services Cost

Given our most terrifying moment of 2007 (previous blog post) was relinquishing control of a key system in our organization to one of Symantec's "Experts", we can only wait and see how this service actually works out.

Unfortunately for Symantec, when one of our "partners" begins to compete with us, we will walk away from them and their products if at all possible. In this case, the walk away process has already been started, with this situation only adding further evidence that we have made the right decision.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists

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