Ever get one of these calls: "Hi, my laptop won't power up. I can't seem to do anything to get it to start".
While it does not happen too frequently, it does happen, and there does not seem to be a limitation to one manufacturer.
The only fix for this problem is to pull the battery and the A/C and leave the laptop sit for about 5 minutes.
After the time period, plug the A/C in only, and press the power button. The laptop fires up with no issues.
Once the machine is up, have the user power it down, then plug the battery back in.
They should be good to go from there.
We have seen Toshiba, Acer, Lenovo (today's call), and others do this.
Microsoft Small Business Specialists
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