We received an email from Symantec indicating that our subscription was automatically renewed.
However, we do not have a subscription to any Symantec products. We have purchased them for some of our single seat clients or non-profits, but only for the year. Or, at least we thought so.
This is the content of the email:
When going through the various purchases that we do in this manner, we are pretty careful about such "automatic" settings.
Symantec Subscription Auto Renew
Perhaps we missed this one ... it is sure a lesson to be a lot more careful in the future.
There are a couple of things to note about this particular situation:
- When we called the credit card company to enquire about the transaction - the original card's expiry was long gone - we were told that the credit card company allows for subscription services to be "Forced" through despite the expiry date on the credit card!
- This information was really surprising since one assumes that upon a credit card expiring, any associated recurring transactions would no longer apply. This is obviously not the case when it comes to ongoing subscription type services.
In a business we have to reconcile all of our various statements, so things like this tend to be caught in smaller organizations.
What happens to those who do not pay too much attention to their credit card statements? They get billed for a product they very well may not be using anymore! What happens to larger organizations that may not pay attention to every single transaction going through their books? They pay too.
Symantec indicated that they would reverse the charge and discontinue the "subscription". We now need to wait 2-3 business days for the transaction to appear on our credit card.
Microsoft Small Business Specialists
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