A while back, we had a lot of grief with virtually any order we placed with Ingram Micro Canada (IMC - blog label search for Ingram Micro).
Now, there are times where we need product as soon as possible, so we have had no choice but to deal with IMC.
Lately, we have been pleasantly surprised that any orders we have been placing with them have been coming through successfully. The principle reason we have been seeing more successful orders is due to their Web interface being greatly improved when it comes to the Check Out process.
We have still had to call in once or twice on those end of day orders to chase them up to release the order in their system for whatever reason, but for the most part things seem to have improved markedly.
The one area that IMC can still improve is in their RMA processing, or lack thereof. Obtaining an RMA for product can be very tedious at times.
For now, we give Ingram Micro Canada a B Minus for our overall experiences with them and their vastly improved customer relationship management.
We can be a pretty tough customer at times, so the improvement we have experienced says a lot! Way to go IMC. :)
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book