We make a ShadowProtect image of absolutely every system and server that comes through our shop, or any system we touch while on-site.
In the case of our clients, the on-site servers are already running ShadowProtect.
For SBS 2008, we use the built-in SBS backup to run right before we touch the box.
Imaging or backing up the box before touching it is an absolute must.
This process is especially critical for stranger systems and networks where we have been called in to clean things up or make things right.
When it comes to the stranger situations there are just too many unknowns to walk in and begin the process of cleaning up without a fallback.
We can never know if the folks in there before us had data stashed in an unorthodox location, had users remote into the server to use their QuickBooks but the QB files were on a workstation, had data on the local workstations shared out to other users, and so much more.
We can never take things for granted when it comes to working with client data. One error, and it is game over for our company, or there will be a need for full restitution.
A ShadowProtect I.T. Edition license is required for use with client systems.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book