Friday, 17 October 2008

DIY's rope got long enough...

The proverbial straw that broke the camel's back:

DIY's billing for extra time where the client contact knows their arrival and depature times.

The suspicion flag getting raised: Selling as new what turned out to be refurbished Tier 1 systems. They were found out when one of those systems almost immediately failed and Tier 1 indicated it was already a refurb.

DIY initially refused to support it or even take it back. The legal flag was raised along with the cancelling of the cheque for the system. They relented and gave a full refund.

So, here we are.

Not only are things an utter disaster on their network, DIY was taking them for a ride and they were none the wiser ... At least until they hired their current office admin. She fortunately has enough computer experience to get the idea that things were amiss.

There is no substitute for a knowledgeable user!

She has saved them from the brink of utter disaster ... The possible toal loss of their organization's data and existence.

Philip Elder
Microsoft Small Business Specialists

Sent from an SBS integrated Windows Mobile Device.

No comments: