Thursday 9 October 2008

Yet another sour Trend call ...

One of the worst things that can happen in our client relationships is to have a fall out due to a product not performing up to their expectations ... that were set by us.

We did an upgrade for a client in the early spring and suggested switching from Symantec to Trend. They willingly went ahead trusting our judgement.

Well, after just getting off the phone with them because there were more malware problems at their site, we have dropped a few pegs on the trust ladder ... again due to Trend. The conversation with the partner was not a happy one ... as they are completely unimpressed with the Trend A/V product relative to their solid Symantec experience for the last 10 years.

So, we are about to initiate a new Symantec Multi-tier Protection Small Business Edition with the Essential Maintenance 24x7 support and upgrades for 1 year for all of their seats at our expense.

We will then download the Symantec product, uninstall Trend on all of their workstations and servers and install the Symantec product on all of their workstations and servers and configure it to run at our own expense.

Needless to say, I am pretty choked with Trend right now ... as is one of our best and longstanding clients.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.


Anonymous said...

I do consulting for the smb market and have also not been happy with trend recently after being my go to product for the past 5 years.

Philip Elder Cluster MVP said...

It is really, really, really disappointing to me what has happened since our venture into Trend products this spring.

We rely on our vendors to provide us with the best possible product with great support so that we, their partner, can go forward with confidence and sell, install, and service their products.

One of our best clients thinks the product is junk. Bad ... bad ... bad. :(


Thanks for the feedback!


Anonymous said...

philip: who do you use now, if not trend?