Friday, 28 December 2007

Windows Vista - Folder Does Not Exist Error

We finished setting up a new Acer TravelMate 6592G Windows Vista Business laptop on a client's SBS network.

While working on the mapped network drive we were receiving the following error when we tried to create and name a folder, rename a folder, and more:


Copy Folder

The G:\ folder does not exist. The file may have been moved or deleted.

Do you want to create it?
Options are Yes and No with neither bringing about the desired result.

Apparently this has to do with some corruption on the original Windows Vista image that Acer used to deploy with.

The fix is as follows:
  1. Start -->regedit [Enter]
  2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters
    • In our case the Paramaters key was missing and needed to be created
  3. In the Parameters key create a new DWORD Value (Right click or Edit -->New)
  4. Name it: FormatDatabase [Enter]
  5. Double click (right click -->Modify) on the new FormatDatabase REG_DWORD
  6. Set the value to: 1
  7. Reboot
All will be well after the reboot.

This is your registry edit:

CSC\Parameters FormatDatabase = 1

The fix was obtained via search that pointed us to Microsoft KB 934160: Error message in Windows Vista when you try to rename a new subfolder in a shared folder on the network: "The folder does not exist".

It certainly was a little disconcerting having a client standing there to have a look at their new laptop and have it cough up an error! 8*O

Fortunately the fix was quick and simple. :)

UPDATE 2008-01-05: There is a quicker way to do this:
  1. Cut and paste the follwing into NotePad:

    • Windows Registry Editor Version 5.00
      [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CSC\Parameters]
      "FormatDatabase"=dword:00000001
  2. Save the file making sure the extension is .reg: FolderFix.reg
An alternative is to export the key created above to a registry file for quick access later.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.

4 comments:

Christophe Zanders said...

Thanks for this solution. I had the same problem with an Acer TravelMate 7730. You should report this to Acer, there's nothing mentioned on their site.

Anonymous said...

Thanks a lot for this post. Saved me from a headache !

Anonymous said...

Thanks man! I had the same problem with 150 Lenovo T400 and i tried to contact technical support but they said me it was the permissions, you saved me! Thanks again!

Daniel said...

Hey, how do I do it? I have DW CS4 with Windows 7, not networking and got past 2 times. The solution here does it not work for me, because i dont have "csc" in the path: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters" in the "regedit"

how can i do? thanks