Saturday 30 May 2009

A DRAC, Or Any Other Remote Management Tool Will Only Get Us So Far …

Now, what happens if we have set up the server via baseboard level access to the server using the Dell DRAC add-in, or any other baseboard level management module for that manner, and the remote management module has died before we have run the SBS 2008 Getting Started Tasks?



We are assisting with the SBS 2008 and Server Core with Hyper-V Role installs on behalf of an I.T. company at a remote client site of theirs.

So, the second option is to temporarily enable port forwarding for Terminal Services 3389 to the new SBS 2008 server so we can keep moving forward.

But, what happens if there was no one around to do that?

To pre-empt this kind of situation we would do one of the following:

  • Ship a preconfigured router/firewall device with the USB flash drive that had the Answer File on it.
  • Coach our contact through the port forwarding process on their firewall device.

It just goes to show us that there can be no fool-proof method of connecting to a server remotely without some sort of fall-back measure in place.

Once we had the server configured for Remote Web Workplace access the 3389 port forward would be deleted in the firewall device.

In this case, once we have tried a firmware flash to the DRAC, if things still do not work, then we will initiate a support incident with Dell and have someone come out and replace the defective unit.

The DRAC no longer shows up anywhere … it is toast. Warranty replacement time.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*All Mac on SBS posts will not be written on a Mac until we replace our now missing iMac! (previous blog post)

Windows Live Writer

1 comment:

David Moisan said...

Of course, at the small sites typical for SBS, the router could be toast. Or locked up. Our newest Dell server had everything fail on it BUT the DRAC!